Privacy Policy

Effective Date: September 11th, 2024

Introduction

At RideMates, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

Identity and Contact Details

RideMates is operated by RIDEMATES RIDESHARE PTY LTD (ACN: 680 680 559), located in Adelaide, South Australia. You can contact us at:

Email: [email protected]

Information We Collect

We collect the following types of information:

How We Collect Information

We collect personal information directly from you when you interact with our service, such as when you create an account, verify your identity, or contact us for support. We may also collect information through cookies and other tracking technologies to improve our service and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular security audits. We are committed to securing your data up to the highest industry standards and continually work to protect it against unauthorized access, alteration, disclosure, or destruction.

We do not and will never sell your personal information. Your privacy is of utmost importance to us, and we ensure that your data is only used for the purposes outlined in this policy.

Disclosure of Your Information

We may share your information with third-party service providers who assist us in operating our app, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These third parties may include:

If we transfer your personal information outside of Australia, we will ensure that the overseas recipient complies with the Australian Privacy Principles or that you have consented to the transfer.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, or incomplete. To make such a request, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Data Security and Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Anonymity and Pseudonymity

Where it is practical and lawful, you have the option to interact with us anonymously or pseudonymously. However, in some cases, if you choose not to provide personal information, we may be unable to provide certain services to you.

Complaints and Dispute Resolution

If you believe that we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting [email protected]. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

Opt-Out Rights

You can opt out of receiving direct marketing communications from us at any time by following the unsubscribe link in the communication or by contacting us at [email protected].

You can manage your cookie preferences through your browser settings, although this may affect your ability to use some features of our service.

Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor the activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Consent

By using our service, you consent to the collection and use of your personal information as described in this Privacy Policy. If we need to collect sensitive information, such as for identity verification, we will obtain your explicit consent. You may withdraw your consent at any time, but this may affect your ability to use certain features of our service.

Children’s Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If you believe that we have collected information from a child without consent, please contact us so that we can take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. RIDEMATES RIDESHARE PTY LTD (ACN: 680 680 559) is responsible for maintaining the accuracy of this policy. Your continued use of our service after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]